FAQ
Customer Help
We believe clarity builds trust. Below you'll find quick answers about shipping, support, bulk orders, TtCo | Art, numbered releases, and Commissioned Works. For governing policy terms, please also review our Policies page.
Shipping and Orders
Does TtCo ship internationally?
Not at this time. TiredteacherCo is currently operating in a United States-only phase.
Does TtCo offer free shipping?
TtCo offers free shipping within the United States unless otherwise stated on the product page or at checkout.
How long does processing take?
Most TtCo products are made to order. Orders typically process and ship within 2–5 business days.
Some products may require additional time based on the product, production requirements, seasonal volume, or other conditions stated on the product page.
How long will delivery take?
After shipment, standard delivery within the United States is typically 3–7 business days.
Delivery to Alaska, Hawaii, remote destinations, or areas affected by carrier conditions, weather, or seasonal demand may take longer. Product-specific timing shown on the product page or in the order confirmation controls when it is more specific.
Will I receive tracking information?
Yes. Tracking information is sent by email when it becomes available.
What if I entered the wrong shipping address?
Contact TtCo as quickly as possible.
Address changes may not be possible after an order enters production or fulfillment. If an order is returned because the address entered at checkout was incorrect or incomplete, TtCo may be able to arrange reshipment. Additional shipping charges may apply.
What if tracking says delivered but I cannot find my package?
First check the delivery area, household members, neighbors, building or front-desk staff, and the carrier.
If the package is still missing, contact TtCo with your order number and the email address used at checkout. We’ll review the tracking and order details and guide you through the next step.
What if my order appears lost in transit?
Contact TtCo as soon as possible with your order number and the email address used at checkout.
For United States orders, please notify TtCo no later than seven days after 30 days have passed from the shipment date.
Can TtCo change an order after it enters production?
Contact TtCo as quickly as possible. Changes may not be possible after an order enters production or fulfillment.
Where should customers review shipping details?
Review the product page, order confirmation, and current Shipping Policy. Product-specific information controls when it is more specific.
Does TtCo guarantee delivery dates?
No. TtCo provides the best available processing and delivery estimates, but carrier conditions, weather, seasonal demand, destination, and other circumstances may affect timing.
Returns, Damage, and Support
Can I return my order?
Most TtCo products are made to order, and all sales are final.
We do not accept returns or exchanges for incorrect size or color selection, change of mind, buyer’s remorse, or other customer preference issues unrelated to a confirmed production or order issue.
Please review the active Refund Policy for the complete terms.
What if my item arrives damaged, defective, or misprinted?
Contact TtCo within 30 days of delivery.
Include your order number, the email address used at checkout, a clear description of the issue, and clear photographs showing the full item, a close-up of the issue, the packaging, and the shipping label when available.
We’ll review the details and guide you through the next step.
What if my order is missing an item?
Contact TtCo within 30 days of delivery with your order number, the email address used at checkout, and details identifying the missing item.
What if I receive the wrong item?
Contact TtCo within 30 days of delivery with your order number, the email address used at checkout, and clear photographs of the item and shipping label when available.
What is not considered a defect?
Minor print-placement or measurement differences within normal production tolerances, minor screen-to-product color differences, customer-entry errors, normal wear, washing or care damage, and misuse after delivery are generally not considered production defects.
What should I include when contacting support about an order?
Please include:
- your order number;
- the email address used at checkout;
- a clear description of the issue; and
- clear photographs or other supporting information when applicable.
When will TtCo confirm a refund or replacement?
TtCo will review the order details and supporting information before confirming the available resolution.
When an issue is approved, the resolution may include a replacement or refund, depending on the circumstances.
Will I need to return a damaged or incorrect item?
In many approved cases, the item will not need to be returned. TtCo will provide instructions if a return is required.
How long do approved refunds take?
Approved refunds are issued to the original payment method whenever possible. Please allow approximately 5–10 business days for TtCo to process the refund. Your financial institution may require additional time before the funds appear in your account.
Where should I contact TtCo about an order issue?
Use Contact Support or email admin@tiredteacherco.com. Include your order number and the email address used at checkout.
Are shipping and return policies the same as product details?
No. Product pages explain the specific item. Published policies govern shipping, returns, refunds, and related terms.
Should customers contact TtCo before or after checkout for product questions?
For product-choice questions, contact TtCo before checkout. For order-specific questions, include your order number and the email address used at checkout.
Bulk Orders
Does TtCo offer bulk pricing?
Bulk pricing may be available for qualifying orders.
What qualifies as a bulk order?
Eligibility depends on the product, quantity, production capacity, destination, and timeline.
Do bulk discounts apply automatically?
Not always. Larger or more complex orders may be reviewed and quoted before confirmation.
Does bulk pricing stack with other offers?
No. Bulk pricing does not combine with promotional offers unless explicitly approved in writing.
Can TtCo handle large-volume orders?
Yes. Large orders are reviewed case by case so production capacity, timing, and shipping can be confirmed.
How do I request a bulk quote?
Contact TiredteacherCo with the product, quantity, destination, and timing you need.
Are bulk orders confirmed immediately?
No. Bulk orders and partnership requests are not confirmed until TtCo reviews the request and accepts it in writing.
Can schools or organizations request group orders?
Yes. TtCo can review select group orders, school purchases, organization gifts, art placements, or partnership requests.
What details should a partnership inquiry include?
Include the product or project type, quantity, destination, timing, organization details, and what you are requesting.
Should Bulk Orders / Partnerships appear on every product page?
No. For now, Bulk Orders / Partnerships should appear only on selected products, not globally.
Can a partnership request include art placement?
Yes. TtCo can review select art placement or partnership requests based on timing, product availability, project fit, and order details.
Who should customers contact for bulk or partnership requests?
Use the Partnerships / Inquiry Form or Contact Support with the product, quantity, destination, timing, and request details.
TtCo | Art
What is TtCo | Art?
TtCo | Art is TiredteacherCo's art lane. It may include wall art, home décor art formats, selected art-based products, and special art offerings.
How do I know whether a TtCo | Art item is Numbered Art?
A TtCo | Art item is Numbered Art only when numbering, certificate, registry, or series details are specifically stated on the product page.
Does every TtCo | Art item include numbering?
No. If the product page does not identify the item as numbered, it should be treated as a standard TtCo product rather than Numbered Art.
Does every TtCo | Art item include a Certificate of Authenticity?
No. A Certificate of Authenticity applies only to eligible TtCo | Art products. When a COA is included, the product page should state that clearly.
Can you explain Numbered Art in simple terms?
Think of a numbered art piece like a book in a special classroom set. If the set has 30 numbered books, your book might be number 12 of 30. For TtCo | Art, the number helps show where the artwork belongs in its approved art series.
Numbered Art and Certificates
Numbered Art Basics
What does the number on my TtCo | Art piece mean?
The number identifies the piece within the applicable TtCo art series or numbering framework. It helps connect the artwork to its product-page details, certificate, or registry record when those features apply.
What does a series reference like 1000C0002 mean?
A series reference can show the run size, the tier, and the run number inside that tier. For customer clarity, TtCo should also show the plain-language count when the reference is used publicly.
How does 1000C0002 become 2,000 of 1,000,000?
Use simple math: 1,000 x 2 = 2,000. That means the customer-facing count is 2,000 of 1,000,000 for that Core example.
How does 1000C0020 become 20,000 of 1,000,000?
Use simple math: 1,000 x 20 = 20,000. That means the customer-facing count is 20,000 of 1,000,000 for that Core example.
Can you explain the Core count in simple terms?
Imagine boxes of stickers. Each box holds 1,000 stickers. If your art is in box number 2, then 1,000 x 2 = 2,000. That helps show where the piece sits in the larger Core structure.
Tiers and Numbering
What does Premium mean?
Premium is TtCo's most limited commercial numbered art tier. If a product is Premium Numbered Art, the product page should state the relevant details.
What does Signature mean?
Signature is a broader commercial numbered art tier than Premium, but it still uses a structured numbered series.
What does Core mean?
Core is TtCo's broadest standard commercial numbered art framework. If a Core item is numbered, the product page should explain the applicable numbering or series details.
Can you explain Premium, Signature, and Core simply?
Think of three sizes of special sets. Premium is the smallest set, Signature is a medium set, and Core is the biggest set. All three can be organized and numbered, but they are not the same size.
Is Core still limited?
Core can still be structured and numbered, but it is the broadest commercial numbered tier. The product page should explain the actual customer-facing count or series details when applicable.
Is Premium better than Core?
Premium is more limited, but better depends on what the customer wants. Some customers want the most limited tier, while others prefer the design, size, format, or price of a Core piece.
Certificates and Verisart
What is a Certificate of Authenticity?
A Certificate of Authenticity helps document key details of an eligible artwork, such as artwork details, provenance, and verification history when applicable.
What is Verisart?
Verisart is the platform TtCo uses for eligible digital Certificates of Authenticity. It supports certificate creation, verification, transfer, privacy settings, and certificate records.
What is an artID?
An artID is a unique identifier that helps match the exact piece to its Verisart certificate. It connects the certificate to the artwork, not just to a general product listing.
Can you explain artID simply?
An artID is like a library card number for your artwork. It helps match the exact artwork to its certificate record.
What should I do if the product page, number, certificate, or registry details do not match?
Contact TtCo support before relying on conflicting information. Include the product name, order number if available, certificate details if applicable, and screenshots or photos showing the mismatch.
Commissioned Works
What is a Commissioned Work?
A Commissioned Work is a bespoke, one-of-one, hand-created canvas commission based on a selected TtCo design.
It is separate from our standard product inventory and is reviewed through a private quote process.
Is a Commissioned Work the same as buying a standard TtCo product?
No.
A Commissioned Work may be based on a TtCo design that also appears in other product formats, but the commissioned canvas is separate from standard inventory, product caps, and public product availability.
Can I request a Commissioned Work based on a TtCo design?
Yes. You may contact TtCo to request review for a Commissioned Work based on a selected TtCo design.
Not every request will be accepted. TtCo reviews each request for fit, feasibility, timing, scope, and brand alignment before preparing a quote.
How is a Commissioned Work priced?
Each Commissioned Work is privately quoted.
The quote may consider the selected source design, requested size and format, execution complexity, artist requirements, current source-work context, travel, installation, special handling, documentation, and timeline.
We believe clarity builds trust, so TtCo explains the major quote components before a buyer moves forward.
Can customer demand affect a Commissioned Work quote?
Yes, where applicable.
If a selected TtCo design has demonstrated meaningful customer demand, that context may be considered during the quote process.
This does not mean TtCo promises resale value, future value, appreciation, or investment performance. It simply means the quote may reflect the source work's current context.
Does a Commissioned Work include a Certificate of Authenticity?
Yes. For designated Commissioned Works, a Verisart Certificate of Authenticity is issued after completion and final inspection.
Certificate details may depend on the approved scope and documentation process for the commission.
Does buying a Commissioned Work mean I own the design?
No.
The buyer receives the physical commissioned canvas described in the quote. Unless separately agreed in writing by TtCo, the purchase does not transfer the underlying TtCo design, copyright, trademarks, source files, reproduction rights, licensing rights, merchandising rights, or other intellectual property.
Can I reproduce, print, license, or merchandise the design?
No, not unless TtCo separately agrees in writing.
A Commissioned Work purchase covers the physical commissioned canvas only. It does not include reproduction, licensing, commercial-use, merchandise, digital-file, or derivative rights unless those rights are specifically granted in a separate written agreement.
Is a Commissioned Work an investment?
No.
TtCo does not market Commissioned Works as investments, financial products, resale vehicles, appreciation assets, or guaranteed collector assets.
A buyer should request a Commissioned Work because they want the physical work, the connection to the selected TtCo design, and the experience of owning a governed one-of-one TtCo canvas.
How long does a Commissioned Work take?
Timing depends on the artist's schedule, approved scope, documentation, inspection, shipping, and any special handling needs.
A typical window may be several weeks from deposit to completion, but the quote will provide the best available timing for the specific commission.
How do I request a Commissioned Work?
Contact TtCo with the design you are interested in, your preferred size or display idea, and whether the work is for a private space, gift, business, or public-facing placement.
TtCo will review the request and determine whether a formal quote can be prepared.
Product Questions
General Product Questions
What is the best place to confirm product details before checkout?
The product page is the controlling source for the item you are considering. Review the product details, size or format options, care instructions, and available variants before checkout.
Do all TtCo products use the same materials?
No. Materials vary by product family and by item. Apparel, All-Over Print apparel, accessories, pillows, posters, stretched canvas, and framed canvas each have separate product details.
Can product details vary by color or option?
Yes. Some details may vary by color, size, format, or selected option. When a detail depends on the exact variant, use the product page as the controlling source.
How should a customer choose between similar TtCo products?
Compare the product details, format, material, fit, finish, care instructions, and intended use. If you still need help choosing, contact TtCo before checkout.
Are product images exact guarantees of final color?
Product images help show the design and product format, but screen color and finished product appearance can vary slightly. Review the product page details before checkout.
Does TtCo offer products for both apparel and home display?
Yes. TtCo offers apparel, All-Over Print apparel, accessories, pillows, posters, canvas, framed canvas, and other art-based product formats.
What should a customer do if a product detail is missing?
Contact TtCo before checkout with the product name and the detail you need confirmed. Do not assume a feature is included if it is not shown on the product page.
Does every product include the same care instructions?
No. Care instructions vary by product. Always follow the care instructions listed for the specific item.
Are all products eligible for special handling or customization?
No. Customization or special handling is available only when shown on the product page or accepted by TtCo in writing.
What does 'runs true to size' mean?
It means the product is expected to fit according to its standard size guidance. Customers should still review the product page and size information before checkout.
What should customers do if they are between sizes?
Review the product page size information and fit notes first. If you need help choosing, contact TtCo before checkout.
Are TtCo products intended for gifting?
Many TtCo products can be selected for personal use, gifting, apparel, art display, and home décor. Gift timing and product availability depend on the specific item and order.
Does TtCo guarantee exact delivery timing for gifts?
No. Delivery timing depends on the product, production queue, carrier, and destination. Where available, timing is shown on the product page and in the order confirmation.
What does 'globally sourced parts' mean?
It means the product may be assembled in the United States while using parts or materials sourced from more than one location. Review the product page for product-specific sourcing notes.
What does 'blank product sourced from' mean?
It identifies where the base product or blank product is sourced before decoration or fulfillment. It does not override the specific product page details.
What should a customer do before buying a product with multiple options?
Review all available options on the product page, including size, color, format, frame, finish, and product details when applicable.
Can TtCo answer product questions before checkout?
Yes. Customers may contact TtCo before checkout with questions about size, format, color, product options, or product details.
What information should customers include when asking a product question?
Include the product name, selected size or option, the question you need answered, and any relevant context before checkout.
Is the FAQ a replacement for the product page?
No. The FAQ helps answer common questions, but the product page controls the details for the exact item.
What is the safest answer when a product detail depends on the item?
Review the product page for the current details, then contact TtCo before checkout if you need help confirming a size, format, color, or product option.
Apparel
What standard T-shirt does TtCo use?
TtCo standard T-shirts use the Bella+Canvas 3001 tee unless otherwise stated on the product page.
What is the TtCo standard T-shirt made from?
The Bella+Canvas 3001 tee is made with Airlume combed and ring-spun cotton or cotton-blend fabric, depending on color.
What is the standard T-shirt fit?
The standard T-shirt has a retail fit and runs true to size.
Does the standard T-shirt have a tear-away label?
Yes. The approved product details state that the Bella+Canvas 3001 tee includes a tear-away label.
Is the standard T-shirt lightweight?
Yes. The approved product details describe the Bella+Canvas 3001 tee as lightweight and easy to wear.
Does the standard T-shirt have a crew neckline?
Yes. The approved product details state that the Bella+Canvas 3001 tee features a crew neckline.
Does the standard T-shirt material always stay the same across colors?
Not always. The product details state that the tee is made with Airlume combed and ring-spun cotton or cotton-blend fabric, depending on color.
What manufacturer responsibility information is listed for Bella+Canvas?
The manufacturer states that Bella+Canvas participates in the Fair Labor Association and is Platinum WRAP certified.
What long-sleeve T-shirt does TtCo use?
TtCo long-sleeve T-shirts use the Bella+Canvas 3501 long sleeve tee unless otherwise stated on the product page.
What is the long-sleeve T-shirt made from?
The Bella+Canvas 3501 long sleeve tee is made with Airlume combed and ring-spun cotton or cotton-blend fabric, depending on color.
Is the long-sleeve T-shirt good for layering?
Yes. The approved product details describe the Bella+Canvas 3501 long sleeve tee as lightweight and easy to layer.
What fit does the long-sleeve T-shirt have?
The long-sleeve T-shirt has a retail fit and runs true to size.
Does the long-sleeve T-shirt include a tear-away label?
Yes. The approved product details state that the long-sleeve tee includes a tear-away label.
What neckline does the long-sleeve T-shirt have?
The approved product details state that it features a crew neckline.
Are standard T-shirts and long-sleeve T-shirts the same product?
No. They are separate products, but both use Bella+Canvas blanks unless otherwise stated on the product page.
Can I use the same care instructions for both the standard and long-sleeve T-shirt?
No. Follow the care instructions listed for the specific item. The standard tee and long-sleeve tee have different washing temperature guidance.
What should I do if I need exact garment measurements?
Review the size information shown on the product page. If the measurement you need is not listed, contact TtCo before checkout.
Is the standard T-shirt casual or dressy?
The approved product details describe a retail fit and classic crew neckline, making it suitable for everyday casual wear and easy styling.
Can apparel details change by product family?
Yes. Standard apparel and All-Over Print apparel have separate construction and finish rules.
Does TtCo use Bella+Canvas for All-Over Print T-shirts?
No. AOP T-shirts are handled as a separate product family with different construction and finish rules.
What should customers compare before choosing between standard and long-sleeve tees?
Compare sleeve length, material notes, fit, care instructions, product image, and size information on the product page.
What is the safest apparel sizing guidance?
Use the size information shown on the product page. Fit can vary by product family, so the product page is the controlling source.
Can TtCo help me choose an apparel size?
Yes. Contact TtCo before checkout if you need help choosing a size, fit, color, or product option.
What should I include when asking about apparel fit?
Include the product name, size you are considering, and whether you are comparing standard apparel, long-sleeve apparel, sweatshirt, hoodie, or AOP apparel.
All-Over Print Apparel
What does AOP mean?
AOP means All-Over Print. TtCo treats All-Over Print apparel as a separate product family with different construction and finish rules.
How is a TtCo AOP T-shirt different from a standard T-shirt?
The TtCo all-over print T-shirt is designed for a bolder, art-forward look with full-shirt visual coverage.
Why does TtCo use AOP for art-forward apparel?
The AOP format gives the design more room to carry color, movement, and personality across the garment.
What is the TtCo AOP T-shirt made from?
The TtCo AOP T-shirt is made from 100% polyester.
What fit does the TtCo AOP T-shirt have?
The TtCo AOP T-shirt has a regular fit and runs true to size.
Is the TtCo AOP T-shirt tagless?
Yes. The approved product details state that the TtCo AOP T-shirt is tagless.
Where is the TtCo AOP T-shirt assembled?
The TtCo AOP T-shirt is assembled in the USA from globally sourced parts.
Is the TtCo AOP T-shirt the same as the Bella+Canvas standard T-shirt?
No. The AOP T-shirt is a separate product family and should not be described using Bella+Canvas standard-tee language.
What is the TtCo Fashion Hoodie (AOP) made from?
The Product Details | Quick Note states that the TtCo Fashion Hoodie (AOP) is 75% polyester, 20% cotton, and 5% spandex.
How does the TtCo Fashion Hoodie (AOP) feel?
The approved product details describe it as super soft with a smooth finish and medium heavy fabric.
How does the TtCo Fashion Hoodie (AOP) fit?
The approved product details state that it has a slightly large fit.
Does the Fashion Hoodie (AOP) include flat drawstrings?
Yes. The approved product details list flat drawstrings.
Where is the Fashion Hoodie (AOP) assembled?
It is assembled in the USA from globally sourced parts.
Is the Fashion Hoodie (AOP) unisex?
Yes. The approved product details list it as a unisex style.
Does the Fashion Hoodie (AOP) use the same construction as the Gildan hoodie?
No. The Fashion Hoodie (AOP) and the Gildan hoodie are different product families with different details.
What should customers review before choosing AOP apparel?
Review the product page for fit, material, design placement, care instructions, and available options.
Can AOP print placement vary slightly?
Product images help show the design and format, but finished appearance may vary slightly. Review the product page before checkout.
Who should choose AOP apparel?
AOP apparel is a strong choice for customers who want a bolder, art-forward look with more visual coverage across the garment.
Sweatshirts & Hoodies
What sweatshirt does TtCo use?
TtCo uses the Gildan 18000 crewneck sweatshirt unless otherwise stated on the product page.
What is the Gildan 18000 sweatshirt made from?
The Gildan 18000 crewneck sweatshirt is made with a medium-heavy 50/50 cotton-polyester blend.
What fit does the Gildan 18000 sweatshirt have?
The approved product details state that it features a classic fit.
Does the Gildan 18000 sweatshirt include reinforced stitching?
Yes. The approved product details state that it features reinforced stitching.
Does the sweatshirt include a tear-away label?
Yes. The approved product details state that it includes a gray pearlized tear-away label.
What comfort features are listed for the sweatshirt?
The sweatshirt is described as a heavy blend crewneck sweatshirt designed for comfort, with a ribbed knit collar and double-needle stitching.
What hoodie does TtCo use?
TtCo uses the Gildan 18500 hoodie unless otherwise stated on the product page.
What is the Gildan 18500 hoodie made from?
The Gildan 18500 hoodie is made with a medium-heavy 50/50 cotton-polyester blend.
What features does the Gildan 18500 hoodie include?
It features a classic fit, pouch pocket, tear-away label, color-matched drawcord, and double-lined hood.
Is the Gildan 18500 hoodie designed for warmth?
Yes. The approved quick note describes it as designed for comfort and warmth.
Does the Gildan hoodie include a pouch pocket?
Yes. The approved product details list a pouch pocket.
Does the Gildan hoodie include a double-lined hood?
Yes. The approved product details list a double-lined hood.
What manufacturer responsibility information is listed for Gildan products?
The manufacturer states that it uses ethically grown U.S. cotton and OEKO-TEX certified dyes.
Are the sweatshirt and hoodie the same product?
No. They are separate products with different features. The sweatshirt is a crewneck; the hoodie includes a hood, pouch pocket, and drawcord.
Which TtCo product should I choose for a crewneck style?
Choose the TtCo sweatshirt if you want a crewneck style. Review the product page for details before checkout.
Which TtCo product should I choose for a hooded style?
Choose the TtCo hoodie if you want a hooded style with a pouch pocket and drawcord. Review the product page before checkout.
Should I compare care instructions before buying?
Yes. Sweatshirt and hoodie care instructions are not identical. Follow the care instructions shown for the specific product.
Can TtCo help me choose between a sweatshirt and a hoodie?
Yes. Contact TtCo before checkout if you need help choosing between products, sizes, colors, or options.
Accessories
What accessory product is included in this draft?
This draft includes the TtCo Tote Bag as an accessory product.
What is the TtCo Tote Bag made from?
The TtCo Tote Bag is made from 100% polyester.
What size is the TtCo Tote Bag?
The approved product details list the tote bag as 18 in X 18 in.
Does the tote bag have reinforced handle stitching?
Yes. The approved product details list reinforced handle stitching.
Does the tote bag include a tear-away label?
Yes. The approved product details list a tear away label.
What fabric weight is listed for the tote bag?
The approved product details describe it as medium-weight fabric.
What construction details are listed for the tote bag?
The approved details list double-stitched seams, cotton webbing straps, nonwoven laminate lining, reinforced stitching on handles, seamless thread color, and boxed corners.
Does the tote bag dry quickly?
The approved product details state that the synthetic fabric retains its shape and dries quickly.
Can the tote bag be used as an everyday bag?
The tote bag is designed with durable construction details, but customers should review the product page and care instructions before choosing it for a specific use.
Is the tote bag pre-washed or treated?
Use only the details shown on the product page. If the product page does not state a feature, do not assume it is included.
Can I wash the tote bag in a machine?
The approved care instructions do not direct machine washing. Remove all items, pretreat visible stains, clean with warm water and laundry detergent using a terry washcloth or soft bristle brush, then air dry.
Who should I contact if I need tote bag details not shown on the product page?
Contact TtCo before checkout with the product name and the detail you need confirmed.
Pillows
What is the TtCo Throw Pillow made from?
The approved product details state that the throw pillow includes a 100% polyester cover and a 100% polyester insert.
What size is the TtCo Throw Pillow?
The approved product details list the throw pillow as 20 in X 20 in.
Does the throw pillow include a zipper?
Yes. The approved product details list a concealed zipper.
Does the throw pillow arrive pre-assembled?
No. The approved product details state that the pillow is not pre-assembled.
Why is the pillow not pre-assembled?
The insert ships vacuum-packed separately from the cover to reduce creasing during shipment and help the pillow gain extra fullness after assembly.
Why might the insert be larger than the cover?
The approved product details state that inserts may measure 2-3 inches larger than the cover for extra fullness after assembly.
Is the pillow designed to hold its shape?
Yes. The approved product details state that the pillow is designed to hold its shape, resist wrinkling, and dry quickly.
Does the pillow include reinforced stitching?
Yes. The approved product details state that it includes reinforced stitching.
Does the pillow use matching thread color?
Yes. The approved product details state that it includes matching thread color for a clean finish.
Can the pillow cover be removed for cleaning?
Yes. The approved care instructions begin by telling customers to remove the pillow cover before cleaning.
Can the pillow be bleached?
No. The approved care instructions state: Do not bleach.
How should the pillow be reshaped after cleaning?
Fluff to reshape when assembling it back together.
Posters
What paper is used for TtCo Fine Art Matte Posters?
TtCo Fine Art Matte Posters use smooth, acid-free 220 gsm fine art paper.
What finish do TtCo Fine Art Matte Posters have?
The approved product details state that the posters have a smooth matte finish.
What print quality is listed for the posters?
The approved product details list Giclée print quality.
How do you pronounce Giclée?
Giclée is pronounced zhee-klay.
What does Giclée mean in the TtCo poster description?
Giclée is a high-resolution fine-art printing method used to reproduce artwork with strong detail and color clarity.
Where is the blank poster product sourced from?
The approved product details state that the blank product is sourced from the United Kingdom.
What visual result is the poster designed to support?
The poster is designed to showcase artwork with crisp detail, rich color, and a polished gallery-style finish.
Is every poster certificate-backed?
No. A poster is certificate-backed only when the product page specifically states certificate, registry, numbering, or series details.
Can the poster be wiped with a damp cloth?
No. The approved care instructions state that if dust gathers on the poster, gently wipe it with a clean, dry cloth.
Does the poster include a frame?
Use the product page as the controlling source. If a frame is not listed on the product page, do not assume one is included.
Can poster sizes vary by product page?
Yes. Available size options are controlled by the product page.
What should a customer review before buying a poster?
Review the size, finish, paper details, product image, and care instructions on the product page.
Canvas & Framed Canvas
What is the TtCo Canvas Stretched, 1.25" made from?
The approved product details state that it uses 100% polyester canvas with a semi-glossy finish.
How is the stretched canvas constructed?
The approved details state that the polyester fabric is hand-stretched on a pine wood frame.
Does the stretched canvas include mounting hardware?
Yes. The approved product details state that mounting hardware is included.
Does the stretched canvas include QR codes?
Yes. The approved product details state that small QR codes are on the back.
What square options are listed for the stretched canvas?
The approved product details list 16" x 16" and 20" x 20" square options.
Where is the stretched canvas assembled?
It is assembled in the USA from globally sourced parts.
What sourcing and ink certifications are listed for the stretched canvas?
The approved details list FSC-certified frame sourcing and UL GREENGUARD Gold ink certification.
What is the stretched canvas display style?
The stretched canvas gives the artwork a clean, structured display format with a semi-glossy finish.
What is the TtCo Matte Framed Canvas, 1.25" made from?
The approved product details state that it uses a cotton-polyester canvas composite.
What finish does the framed canvas have?
The approved product details list a matte finish with proprietary canvas coating.
What frame is used for the framed canvas?
The approved product details state that it uses a pinewood frame.
Does the framed canvas include hanging hardware?
Yes. The approved product details state that sawtooth hanging hardware is attached.
What format is listed for the framed canvas?
The approved product details list square format.
What sourcing and ink certifications are listed for the framed canvas?
The approved details list FSC-certified frame sourcing and UL GREENGUARD Gold ink certification.
How is the framed canvas displayed?
The canvas is stretched in a pinewood frame and includes sawtooth hanging hardware for easier display.
Where are framed canvas options shown?
Available size, orientation, and frame color options are shown on the product page.
Are canvas inks hazardous?
The approved product details state that the listed latex inks are non-hazardous, non-toxic, and non-flammable.
Should customers assume every canvas product has the same options?
No. Available size, orientation, frame color, and format options depend on the product page.
Is every canvas item numbered art?
No. A canvas item is Numbered Art only when numbering, certificate, registry, or series details are specifically stated on the product page.
Is every canvas item eligible for a COA?
No. A COA applies only to eligible TtCo | Art products where certificate details are stated.
How should customers clean canvas products?
If dust gathers on the canvas, gently wipe it with a clean, damp cloth.
What should customers review before buying canvas art?
Review the size, format, frame, finish, mounting or hanging hardware, product image, and care instructions on the product page.
Care Instructions
How do I care for the TtCo standard T-shirt?
Machine wash cold, max 30°C / 90°F. Use non-chlorine bleach as needed. Tumble dry low heat. Iron, steam, or dry medium heat. Do not dry clean.
How do I care for the TtCo long-sleeve T-shirt?
Machine wash warm, max 40°C / 105°F. Tumble dry low heat. Iron, steam, or dry medium heat. Use non-chlorine bleach as needed. Do not dry clean.
How do I care for the TtCo AOP T-shirt?
Machine wash cold on gentle cycle. Tumble dry on low heat. Do not bleach. Do not iron. Do not dry clean.
How do I care for the TtCo Fashion Hoodie (AOP)?
Machine wash cold, gentle cycle. Tumble dry low heat. Do not bleach. Do not iron. Do not dry clean.
How do I care for the TtCo sweatshirt?
Machine wash cold. Use non-chlorine bleach as needed. Tumble dry low heat. Do not dry clean.
How do I care for the TtCo hoodie?
Machine wash cold. Tumble dry medium. Iron, steam, or dry low heat. Do not dry clean.
How do I clean the TtCo tote bag?
Remove all items from the bag before cleaning. Pretreat visible stains with stain remover. Mix warm water with laundry detergent and clean with a terry washcloth or soft bristle brush. Let the bag air dry.
How do I clean the TtCo throw pillow?
Remove the pillow cover before cleaning. Pre-treat stains with a soft cloth or bristle brush soaked in warm, soapy water. Machine wash warm, max 40°C / 104°F, normal cycle. Tumble dry low. Do not bleach. Do not dry clean. Iron, steam, or dry low heat only. Fluff to reshape when assembling.
How do I clean a TtCo Fine Art Matte Poster?
If dust gathers on the poster, gently wipe it with a clean, dry cloth.
How do I clean a TtCo canvas?
If dust gathers on the canvas, gently wipe it with a clean, damp cloth.
Can I dry clean the standard T-shirt?
No. The approved care instructions state: Do not dry clean.
Can I bleach the AOP T-shirt?
No. The approved care instructions state: Do not bleach.
Can I iron the AOP T-shirt?
No. The approved care instructions state: Do not iron.
Can I tumble dry the Fashion Hoodie (AOP)?
Yes. Tumble dry low heat.
Can I iron the Gildan hoodie?
Yes. Iron, steam, or dry low heat.
Can I tumble dry the Gildan hoodie?
Yes. Tumble dry medium.
Can I use chlorine bleach on TtCo shirts?
The standard and long-sleeve T-shirt instructions state to use non-chlorine bleach as needed.
Should I use a damp cloth on a poster?
No. Use a clean, dry cloth for posters.
Should I use a damp cloth on canvas?
Yes. Use a clean, damp cloth if dust gathers on the canvas.
What if a care label differs from the website?
Follow the most specific care instructions provided with the product and contact TtCo if you need help resolving a conflict.
Should customers follow generic care advice from other sites?
No. Follow the care instructions listed for the specific TtCo product.
What is the safest care rule if unsure?
Pause before cleaning and contact TtCo with the product name and your care question.